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Has Your Extended Warranty Been Worth the Cost?

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  • #76
    Re: Has Your Extended Warranty Been Worth the Cost?

    Originally posted by lmartun View Post
    .....

    Anyway, get that repair order and the dealership details to me and I will handle it for you.


    Lou
    Now that is what I call super service by a super TBNer. If only all Ford employees were like Lou, they wouldn't be able to build them fast enough.
    21 years, 174K miles, 48 States X 2 & DC, 9 Canadian provinces, 8 European countries, 3 Caribbean Islands, 3 Hawaiian Islands, 100+ National Park locations, 150+ T-bird events, 190+ retrobird diecasts/models, 13 TOTM pics & some very special friends...THANKS TBN !

    Comment

    • #77
      Re: Has Your Extended Warranty Been Worth the Cost?

      I have a hard time understanding a dealer, not honoring a warranty, they will get paid for their work. I have had great service on the Tbird with the dealers around Hamilton, GA. King Ford in Valley Al and Rivertown Ford in Columbus GA. Several years ago I had a blown engine in a VW Bus, the service manager tried his best to not fix my car under the warranty but I finally got my Bus fixed with a new motor. You have to go over their heads to the owner sometimes.

      Lou is the way to get your coverage at the best price!!!
      Gary Dawson
      Hamilton, GA
      Merlot Thunderbird

      Comment

      • #78
        Re: Has Your Extended Warranty Been Worth the Cost?

        Lou,
        I have an '09 Focus that will be reaching its 3-year original warranty limit soon. I am considering purchasing a Ford premium extended warranty if available. Can you help me with getting a warranty for this Ford model at a reasonable cost?

        P.S.: I had an '05 EB that is now deceased (totaled in an accident) & may eventually look for another one.

        Thanks.
        "Youth is wasted on the young"

        -George Bernard Shaw

        Comment

        • #79
          Re: Has Your Extended Warranty Been Worth the Cost?

          Wayne:

          I was talking to my service manager again this afternoon about your situatiion. We really want to help you on this one. Sadly, some dealers will tell you a covered repair is not covered. They will charge you for it and then submit the claim to Ford and get reimbursed. So, what they did is get the same job paid for twice. I really think that is what happened in your case.

          If you send me the repair order they gave you my service manager will be able to determine that.


          Lou
          50th Anniversary....Triple black with black accent package upgrade.....Chrome scoop bezel and rocker panels....50th Anniversary Illinois commemorative license plates for 2005 (#45/100). Real Plate is: "A NFTE 50"

          Comment

          • #80
            Re: Has Your Extended Warranty Been Worth the Cost?

            Originally posted by Black Bengal View Post
            Lou,
            I have an '09 Focus that will be reaching its 3-year original warranty limit soon. I am considering purchasing a Ford premium extended warranty if available. Can you help me with getting a warranty for this Ford model at a reasonable cost?

            P.S.: I had an '05 EB that is now deceased (totaled in an accident) & may eventually look for another one.

            Thanks.
            Hi Bengal:

            Yes, I am happy to quote you on the FORD PremiumCare ESP for the Focus. You'll find the price extremely reasonable for a Focus. It would be in your best interest to let me set that up for you before it goes past the 3 year or 36,000 mile original maunfacturer's warranty coverage period. I can still do it after the 3/36 goes way, but I have better options if sooner.

            Call me at my office asap.


            Lou
            630-925-7590
            50th Anniversary....Triple black with black accent package upgrade.....Chrome scoop bezel and rocker panels....50th Anniversary Illinois commemorative license plates for 2005 (#45/100). Real Plate is: "A NFTE 50"

            Comment

            • #81
              Re: Has Your Extended Warranty Been Worth the Cost?

              Originally posted by BUCK ROGERS View Post
              No ESP here but YEAH given the POOR platform Retrobird is based on AND per these Boards everyone should send you a check tomorrow~!
              Poor platform? Granted I have only had my T-bird 1.5 years but I have not found anything to call it a poor platform. The only problems i have had are not really surprising considering it is 7 years old. No car is perfect, My T-bird is close though. I bought my ESP with that in mind.

              Comment

              • #82
                Re: Has Your Extended Warranty Been Worth the Cost?

                Originally posted by gnilier View Post
                Poor platform? Granted I have only had my T-bird 1.5 years but I have not found anything to call it a poor platform. The only problems i have had are not really surprising considering it is 7 years old. No car is perfect, My T-bird is close though. I bought my ESP with that in mind.
                Because any car is imperfect and when an imperfection becomes a repair bill you're typically very happy you have an ESP.

                FWIW, I have a fried computer module in my office from a Ford car. I sometimes show it to a customer and ask him, "Do you know what this is?" His answer doesn’t really matter, even if he gets it right. I always reply with, No, this is $1700 dollars.
                50th Anniversary....Triple black with black accent package upgrade.....Chrome scoop bezel and rocker panels....50th Anniversary Illinois commemorative license plates for 2005 (#45/100). Real Plate is: "A NFTE 50"

                Comment

                • #83
                  Re: Has Your Extended Warranty Been Worth the Cost?

                  Lou,
                  Thanks for your assistance with my 2009 Focus Premium Warranty!
                  "Youth is wasted on the young"

                  -George Bernard Shaw

                  Comment

                  • #84
                    Re: Has Your Extended Warranty Been Worth the Cost?

                    Originally posted by Black Bengal View Post
                    Lou,
                    Thanks for your assistance with my 2009 Focus Premium Warranty!
                    No problem, BB. Call again with any other questions.


                    Lou
                    630-925-7590
                    50th Anniversary....Triple black with black accent package upgrade.....Chrome scoop bezel and rocker panels....50th Anniversary Illinois commemorative license plates for 2005 (#45/100). Real Plate is: "A NFTE 50"

                    Comment

                    • #85
                      Re: Has Your Extended Warranty Been Worth the Cost?

                      Gee - thanks Lou. I'll be sending you the info concerning the PS Pump, etc. They claimed they had talked to the Ford ESP & they had nixed the repair - If they were lying about that I'll be talking to the Dealership owner. I was at a party the other day & he was there but I never bring such stuff up in public. Thanks again for the attention given my complaint I was blowing off steam and planned to cy my complaint to another thread more appropriate to the issue. WLW PS it is Statewide Ford/Linc, Van Wert, OH

                      Comment

                      • #86
                        Re: Has Your Extended Warranty Been Worth the Cost?

                        Originally posted by WLW View Post
                        Gee - thanks Lou. I'll be sending you the info concerning the PS Pump, etc. They claimed they had talked to the Ford ESP & they had nixed the repair - If they were lying about that I'll be talking to the Dealership owner. I was at a party the other day & he was there but I never bring such stuff up in public. Thanks again for the attention given my complaint I was blowing off steam and planned to cy my complaint to another thread more appropriate to the issue. WLW PS it is Statewide Ford/Linc, Van Wert, OH
                        Fax the bill of sale to me at 630-925-7579. If you can't FAX it call me and I will give you our address.

                        Lou
                        630-925-7590
                        50th Anniversary....Triple black with black accent package upgrade.....Chrome scoop bezel and rocker panels....50th Anniversary Illinois commemorative license plates for 2005 (#45/100). Real Plate is: "A NFTE 50"

                        Comment

                        • #87
                          Re: Has Your Extended Warranty Been Worth the Cost?

                          Originally posted by WLW View Post
                          Gee - thanks Lou. I'll be sending you the info concerning the PS Pump, etc. They claimed they had talked to the Ford ESP & they had nixed the repair - If they were lying about that I'll be talking to the Dealership owner. I was at a party the other day & he was there but I never bring such stuff up in public. Thanks again for the attention given my complaint I was blowing off steam and planned to cy my complaint to another thread more appropriate to the issue. WLW PS it is Statewide Ford/Linc, Van Wert, OH
                          I wanted to share with everyone an update on what transpired here. WLW sent me the repair bill from his local dealer. My service manager/GM Tom and I reviewed it and we found that the dealer's service department had billed WLW improperly for a covered repair. The problem actually ran deeper than that. My GM spoke to the dealership’s owner to go over what was discovered. That owner is handling the problem internally. We also got back to WLW to tell him what we discovered and what his options would be.

                          I sold WLW his Premium Care ESP and felt obligated to sort this out for him.

                          In this example the ESP was definitely worth the cost, although having to go about it the hard way.


                          Lou
                          50th Anniversary....Triple black with black accent package upgrade.....Chrome scoop bezel and rocker panels....50th Anniversary Illinois commemorative license plates for 2005 (#45/100). Real Plate is: "A NFTE 50"

                          Comment

                          • #88
                            Re: Has Your Extended Warranty Been Worth the Cost?

                            Lou:
                            What a nice gesture, helping out another TBird owner, with another dealer.

                            Talk about a dealership that exceeds expectations, Good job

                            Comment

                            • #89
                              Re: Has Your Extended Warranty Been Worth the Cost?

                              I had the pleasure of speaking to Lou earlier this week about the Ford ESP. After a brief conversation, I purchased the ESP on the spot. Lou is offering a great service to TBN members. Thank you Lou.
                              2002 Whisper White - A dream come true

                              Comment

                              • #90
                                Re: Has Your Extended Warranty Been Worth the Cost?

                                Originally posted by MATBird View Post
                                Lou:
                                What a nice gesture, helping out another TBird owner, with another dealer.
                                Talk about a dealership that exceeds expectations, Good job
                                Thanks for that. I really don't feel it is doing anything extra. He got his Premium Care ESP from me and I am not about to let a dealership employee rip off one of my good TBN customers.


                                Lou
                                50th Anniversary....Triple black with black accent package upgrade.....Chrome scoop bezel and rocker panels....50th Anniversary Illinois commemorative license plates for 2005 (#45/100). Real Plate is: "A NFTE 50"

                                Comment

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